Help & Support

Write to [email protected] from the email address on your account. If your question is about an order, include the order number and tell us what you expected to happen.

We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as set out in our Terms of Service.

If you want to cook on Fe3dr rather than order from it, write to [email protected] instead.

Support in the app carries your signed-in account with it, so you do not have to verify who you are before anyone can help you.

• In the Fe3dr app, open the Profile tab and tap Help & support to start a chat with our support team.
• In the Fe3dr for Chefs app, open More, then Support, to raise a ticket and follow its status.

In the customer chat you choose what it is about — order tracking or ETA, a delivery problem, a refund request, a question about a chef or a dish, an account or sign-in issue, or something else. A chat can be turned into a tracked support ticket, so a conversation you start on your phone does not get lost when you close the app.

You can cancel free of charge until the chef starts cooking. After that, what we can refund depends on how far the order has got, because a home chef cannot resell a meal that is already made.

Once a refund is approved it goes back to your original payment method within 7 working days — the maximum window the Reserve Bank of India sets for payment aggregators. Raise a refund request through the support chat or by email, and raise it within 24 hours of delivery so the chef and the delivery partner can still recall the order accurately.

The full policy sets out what happens at each order stage, what is not refundable, and how catering orders differ.

You can delete your account from inside the app in under a minute — you do not need to contact support to do it. If you have already uninstalled the app, email us from the address on your account with the subject "Delete my account" and we will do it for you.

Each app also offers "Download my data", which produces a machine-readable copy of your profile, orders, and related records.

Full instructions — what is erased, what we are required to keep, and how long you have to change your mind — are on the account deletion page.

If your question is about your personal data — a copy of it, a correction, or erasure — our Grievance Officer for India can be reached at [email protected]. Our Privacy Policy sets the timelines for that channel: acknowledgement within 24 hours, and resolution within 15 days.

If we cannot resolve a complaint, you can take it further. Data-protection complaints go to the Data Protection Board of India. Consumer complaints can go to the National Consumer Helpline on 1915, or through the e-Daakhil portal.

The policies below are the ones that govern your account, your orders, and your data.